On-Line Journal

PRACTICAL STRATEGY CORNER

CASE MANAGEMENT PRACTICAL STRATEGIES CORNER TOPICS FOR FEBRUARY 2000 :

• FACILITATING CHANGE IMPLEMENTATION
  
• DEVELOPING CASE MANAGEMENT SERVICE USING THE INTERDISCIPLINARY TEAM PROCESS

FACILITATING CHANGE IMPLEMENTATION

• Know that change is difficult for all people including yourselves.
• Be aware that not only medical doctors are likely to be resistant to change. Nurses, Pharmacists, laboratory professionals, and administration, in fact all entities are resistant to change. Be understanding.
• Facilitation of change is more effective when one effects changes in oneself.
• Inform people about change agenda and give them time to adjust.
• Do not impose change. Educate people so that they can decide to change themselves. Once they decide to change, the results are more successful.
• Successful change in human behavior can also be facilitated by meaningful change in structures and work processes.
• You may never be able to change some behavior. You may have to figure out how to get the performance you require from them.

AIOCM welcomes input from members. Remember inputs accumulate to points required for re-certification. It is a win-win situation.

If a specific strategy has worked for you please submit it so that it can be added to the above list.

 

DEVELOPING CASE MANAGEMENT SERVICE USING THE INTERDISCIPLINARY TEAM PROCESS

The case management patient service and support plan is typically developed through a methodology that includes teamwork that incorporates the patient, the social network members and multiple professionals.

Typically case management is not accomplished in isolation by one set of professionals. Teams who provide the expertise necessary to move the case along support the process. The key concept in this process is "Interdisciplinary". Building an interdisciplinary team requires the bringing together of a number of different professionals that seek to combine perspectives into one plan.

The concept of interdisciplinary service is different from unidisciplinary and multidisciplinary service. Unidisciplinary service involves one discipline taking a specialized and narrow view of the case. Multidisciplinary service involves several professionals who work independently, develop their separate plans and then meet to share their view. Interdisciplinary principles requires case management to build an integrative process in which the people involved review consumer needs and openly plan to achieve the results. Several intricate variables guide effective interdisciplinary practice. The process requires:

• The patient to be the focus.
• The recognition that the needs of the patient cut across several disciplines and therefore no one professional is dominant within the process.
• Each team member to understand the process of case management so that they each contributes to add value to the case and move it ahead.

AIOCM welcomes input from members. Remember inputs accumulate to points required for re-certification. It is a win-win situation.

If a specific strategy has worked for you please submit it so that it can be added to the above list.

AIOCM

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